VIP Host Academy Insights
Thinking for people who host, lead and look after high value relationships.
Host Development
How Do You Build a Long-Term Relationship with a Casino VIP?
Building a long-term VIP relationship sounds simple. In practice it is the basics done properly over time — knowing the person, consistency, honest ownership, and recognition that isn’t only a reward.
11 min read
Host Development
What Makes a Great Casino VIP Host?
To be a great Host you need to understand the commercial value of a player without forgetting the human being behind the value. Managing an account is not the same as managing a relationship.
11 min read
Host Development
What Does an Online Casino VIP Host Actually Do?
Most people assume a VIP Host looks after the high rollers. They wouldn’t be wrong — but the job is the human relationship between player and casino, not a loop of deposits and bonuses.
4 min read
Host Development
What Should a VIP Host Actually Know About Their Top 100 Players?
A host who can recite last month’s NGR and nothing else is managing an account. A host who can describe how a player likes to be spoken to is managing a relationship.
8 min read