VIP Host Academy Insights

Thinking for people who host, lead and look after high value relationships.

Not a blog. A library of industry writing on the human side of casino VIP — written by Nick d’Enis-Rowson, with selected Insights from VIP Legacy Club when the two desks publish across sites.

All Host Development VIP Leadership Player Relationships Responsible VIP Industry Opinion

Industry Opinion
Bronze Isn't a Personality: Why Traditional VIP Tiers Are Becoming Outdated
VIP tiers organise the operator. They do not describe the player. When Bronze and Platinum become personalities, hosts stop seeing the person in front of them.
6 min read

Bronze Isn't a Personality: Why Traditional VIP Tiers Are Becoming Outdated